Provide the best support service
2021, January 17th
It’s 3 in the morning, I just spent 20 minutes on the phone explaining to someone how the whole IFC system was working.
He was very surprised that I was available to talk that late.
And I was surprised too.
For me, support service is key. We have to be there for people that trust our service. But of course I can’t spend my nights on it. It would be crazy.
In the end, it brought us a new tournament organizer. So great !
And by the way, we just reached 1300 accounts. 3 weeks ago we had 1000. 100 accounts each week.
And it’s just the beginning… There are so many tournaments left to onboard… More than 100 teams are playing in tournaments tonight. And still many outside the IFC.